Are you looking to begin a career in Customer Service?
This Level 2 Customer Service qualification, combines customer care and professional development units to give you the skills needed to succeed in customer-facing roles. You will learn current industry practices, improve your practical customer service skills and build your knowledge in key areas such as effective communication, handling customer enquiries, and developing
positive customer relationships.
This training has been made possible thanks to Greater Manchester Combined Authority securing funding to deliver Adult Education. This qualification will support learners to develop the knowledge and skills required to work in a range of customer service environments.
Key information
- Start Date: 25th August 2025
- End Date: 14th October 2026
- Volunteer: Weekly
- Availability: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM
- Tasks: Content Covered:
Describe the principles of customer service
Understand how customers needs and expectations are formed
Responding to customers problems and complaints
Identify interpersonal and team working skills
Legislation that supports the customer service
Importance of communication skills
Practical skills required to deliver effective customer service
Know how to meet customer needs and expectations
Know how to communicate effectively with customers
Understand how to improve customer service and develop yourself
Benefits:
Achieve an accredited qualification.
One to one support from the tutor/mentor
Gain industry-relevant knowledge
Careers support available throughout the course - Interview preparation, CV support and Careers guidance
Entry Requirements:
Candidates must be 19+.
Candidates live in Bury, Oldham, or Rochdale.
You must be committed for the full duration of the course.
Not already enrolled on any other funded course - INCLUDING ESOL
Lived in the UK for 3 or more years
Candidates must be UNEMPLOYED - Training: Who is this course for?
Unemployed candidates
Level:
Level 2
Duration:
6 weeks: Mon, Tues, Wed // 09:30am - 14:30pm
Training Delivery:
Face to Face // 1 to 1 tutor support // Classroom - Requirements: Willing to travel by public transport or find own way to volunteering location
- Interests: Customer Services
- Activities: Customer Services
- DBS Check: No
- Are Volunteer Expenses Reimbursed?: No
Describe the principles of customer service
Understand how customers needs and expectations are formed
Responding to customers problems and complaints
Identify interpersonal and team working skills
Legislation that supports the customer service
Importance of communication skills
Practical skills required to deliver effective customer service
Know how to meet customer needs and expectations
Know how to communicate effectively with customers
Understand how to improve customer service and develop yourself
Benefits:
Achieve an accredited qualification.
One to one support from the tutor/mentor
Gain industry-relevant knowledge
Careers support available throughout the course - Interview preparation, CV support and Careers guidance
Entry Requirements:
Candidates must be 19+.
Candidates live in Bury, Oldham, or Rochdale.
You must be committed for the full duration of the course.
Not already enrolled on any other funded course - INCLUDING ESOL
Lived in the UK for 3 or more years
Candidates must be UNEMPLOYED
Unemployed candidates
Level:
Level 2
Duration:
6 weeks: Mon, Tues, Wed // 09:30am - 14:30pm
Training Delivery:
Face to Face // 1 to 1 tutor support // Classroom