A Chatter Volunteer will be assigned to Living Well clients- people experiencing social isolation.
The Volunteer will organise and keep regular telephone appointments with their assigned client(s).
The Volunteer may offer in person befriending support at scheduled Chatty Café appointments.
To act in accordance with this befriending role, not to develop a personal relationship with the client beyond this.
Key information
- Start Date: 27th October 2026
- End Date: 18th December 2026
- Volunteer: Weekly, Fortnightly, Monthly
- Availability: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM
- Tasks: Participate in Chatter calls and maintain own appointment schedule with assigned client(s).
To have completed Big Life Volunteer Induction training and mandatory Learn Well training courses including Safeguarding and Professional Boundaries.
To maintain an up-to-date record of each call, immediately after each call, using the Microsoft Forms; Living Well Volunteer Log. This should include a record of any ‘Signposting’ suggested during the call.
To commit to keeping to their scheduled Chatter call appointment slots.
To inform the Living Well Project Support/Volunteer Coordinator if the client does not engage with the calls or, if the arrangement with the client ends.
To understand volunteer responsibility relating to Living Well’s Safeguarding Procedure and Professional Boundaries Requirements, as per the Learn Well courses.
Attend Living Well Champions Network Meetings, when able.
Contribute to program evaluation.
Volunteering your time should be enjoyable and constructive. If at any time you are unhappy in your role, please speak to the Volunteer Coordinator. - Training: Expenses: you will be able to claim ‘out of pocket’ expenses. This includes travel to and from placements and meetings. You can claim for public transport tickets, 55 pence per mile for car use and car parking fees.
· Training necessary for the role: You will be invited to a Big Life induction session. Further training will be offered dependant on the needs of the role.
· Support: You will receive ongoing support from the Volunteer Coordinator and Living Well staff.
· Networking and other opportunities: you will meet lots of interesting people in other services. You will be kept informed of opportunities as they arise.
· Wellbeing Sessions held regularly throughout the year.
· Volunteer Celebrations with Living Well and The Big Life Group for us to say thank you for your time and contributions to our communities. You will have the opportunity to meet with other volunteers, enjoy a meal and spend time with the team.
DBS CHECKS AND REFERENCES ARE NEEDED TO FULFIL THIS ROLE. CONTENT ON A DBS CHECK WILL MEAN A MEETING WILL BE HELD WITH THE TEAM TO DISCUSS THIS, HOWEVER, THIS DOES NOT MEAN YOU ARE AUTOMATICALLY UNABLE TO VOLUNTEER IN THIS ROLE. - Interests: Community, Health and wellbeing, Mental Health, Older people
- Activities: Befriending, Virtual Volunteering
- Skills: Listening, Talking to others
- DBS Check: Yes
- Are Volunteer Expenses Reimbursed? Yes
To have completed Big Life Volunteer Induction training and mandatory Learn Well training courses including Safeguarding and Professional Boundaries.
To maintain an up-to-date record of each call, immediately after each call, using the Microsoft Forms; Living Well Volunteer Log. This should include a record of any ‘Signposting’ suggested during the call.
To commit to keeping to their scheduled Chatter call appointment slots.
To inform the Living Well Project Support/Volunteer Coordinator if the client does not engage with the calls or, if the arrangement with the client ends.
To understand volunteer responsibility relating to Living Well’s Safeguarding Procedure and Professional Boundaries Requirements, as per the Learn Well courses.
Attend Living Well Champions Network Meetings, when able.
Contribute to program evaluation.
Volunteering your time should be enjoyable and constructive. If at any time you are unhappy in your role, please speak to the Volunteer Coordinator.
· Training necessary for the role: You will be invited to a Big Life induction session. Further training will be offered dependant on the needs of the role.
· Support: You will receive ongoing support from the Volunteer Coordinator and Living Well staff.
· Networking and other opportunities: you will meet lots of interesting people in other services. You will be kept informed of opportunities as they arise.
· Wellbeing Sessions held regularly throughout the year.
· Volunteer Celebrations with Living Well and The Big Life Group for us to say thank you for your time and contributions to our communities. You will have the opportunity to meet with other volunteers, enjoy a meal and spend time with the team.
DBS CHECKS AND REFERENCES ARE NEEDED TO FULFIL THIS ROLE. CONTENT ON A DBS CHECK WILL MEAN A MEETING WILL BE HELD WITH THE TEAM TO DISCUSS THIS, HOWEVER, THIS DOES NOT MEAN YOU ARE AUTOMATICALLY UNABLE TO VOLUNTEER IN THIS ROLE.