Job: Service Delivery Manager

Spoons is a Greater Manchester charity supporting families through neonatal care and beyond. We're looking for an experienced Service Delivery Manager to help lead our services, support our team and ensure families continue to receive compassionate, high-quality support when they need it most.

The role: As Service Delivery Manager, you’ll lead the day-to-day running of Spoons services. That covers our family support team, peer support and volunteering, community groups and play sessions, therapy and counselling, and online support networks. Your job is to make sure every family gets safe, compassionate, high-quality support, from admission to the neonatal unit and beyond.

You’ll line manage our Family Support Coordinators, Community Group Coordinator and Service Support Coordinator, giving them regular supervision, clear direction and the support to help them develop, manage challenges and adapt as our services evolve. You’ll also oversee our volunteer and peer support programmes and lead recruitment and induction for the service team.

Reporting to the CEO, you'll lead on day-to-day safeguarding, health and safety, operational risk and compliance, including data protection. You'll also monitor operational budgets, build strong relationships with NHS Trusts and community partners, coordinate funded projects and use feedback and data to continually improve our services.