Job: Crisis Service Senior Manager

The Role and Department:

We have an opportunity for a Crisis Services Senior Manager to join the organisation on a permanent basis. Reporting to a Director, the Crisis Services Senior Manager will lead a diverse portfolio of crisis services that support children, young people, adults and families. This is a strategic and operational leadership role with responsibility for a range of locality-based and Greater Manchester-wide services delivered through both direct provision and partnership arrangements.

The successful candidate will oversee a portfolio of crisis response and support services, including open-access crisis provision, crisis helpline and call handling services. Working across a complex portfolio, you will ensure services are safe, responsive and person-centred, providing timely and effective support to people experiencing mental health crisis and emotional distress.

You will provide leadership across services operating within our local communities as well as Greater Manchester-wide contracts, including services delivered through subcontracted and partnership models. The role requires a collaborative and influential leader who can work effectively with commissioners, NHS partners, local authorities, voluntary sector organisations and people with lived experience to drive quality, innovation and positive outcomes.

This is an exciting opportunity to shape and develop a growing portfolio of crisis services, ensuring high-quality support is available to individuals and communities across Greater Manchester whenever and wherever it is needed.

What you will bring to TOGS Mind:

To be considered for this role, we are looking for an experienced and values-driven leader with a proven ability to manage complex services and inspire high-performing teams. You'll bring strong operational and strategic leadership skills, alongside the ability to work collaboratively across organisational boundaries and build effective relationships with commissioners, partners and stakeholders.

You will have experience of leading services within mental health, health, social care or the voluntary sector, with a strong understanding of access, referral and crisis support pathways. Comfortable managing multiple priorities across diverse service models, you will be skilled in driving quality, performance and continuous improvement while maintaining a relentless focus on delivering positive outcomes for the people we support.

Most importantly, you will share our commitment to providing accessible, compassionate and person-centered support, ensuring that everyone who reaches out to our services receives a timely, responsive and high-quality experience.

Optional - For an informal discussion about this vacancy please contact Claire McGrath on 07342993826 or email clairemcgrath@togsmind.org 

Please refer to the full Job Description and Person Specification for further details – these can be accessed from our website at www.togmind.org/vacancies

Who we are & why Tameside, Oldham Glossop & Stockport MIND:

Here at TOGS Mind, we are proud to have been delivering high-quality mental health services based on the needs of local communities for nearly 50 years. The work we do is vital in promoting accessible services to the people that need it the most.

Our Vision is to enable everyone in our communities to achieve better mental health. Our Mission is to continue to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well.

We provide mental health and wellbeing support services to some of the most vulnerable in our communities, both adults and young people. This includes early intervention and prevention mental health services, services for people in crisis, talking therapies, community wellbeing activities and mental health and wellbeing training services. 

Benefits:

• We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.
• We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise.
• We maintain a strong commitment to ethical standards of working within a socially inclusive environment.
• We offer ongoing training and development to all staff and volunteers, enabling you to gain continuing professional development and expertise in mental health.
• We offer a degree of flexibility around working hours, balancing work and personal commitments.

Our Values

TOGS Mind is passionate about mental health and our Values are at the heart of the services we deliver:

Relationships

We listen and ask questions to understand others and to build trust. 
People matter to us both inside and outside our organisation.

Potential

We encourage personal responsibility for development by discovering and realising the abilities and energies of people.

Aspiration

We support one another, clients, and communities to achieve better mental health.

Learning

We seek insight and grow from experience, finding new and better ways to contribute to the field of mental health

Closing date: 31st August 2026
Interview date: 14^th -18^th September 2026

Please note if applicants have not been contacted by 11^th September you have not been shortlisted for interview.

*To be considered for the role, you must send a CV and cover letter which clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification, to applications@togsmind.org

Please clearly state on your email the job title and reference number.

*We are a Disability Confident employer and are committed to offering opportunities to candidates with disabilities. We encourage applications from individuals with disabilities and guarantee an interview to people who meet the essential criteria for the role and have a disability as defined under the Equality Act 2010. Please state in your cover letter if you have a disability and let us know if you require any reasonable adjustments.

*Please note successful candidates will be required to complete a self-disclosure form and there is a requirement to complete a DBS check (Disclosure and Barring Service) upon being given a conditional offer. The type of DBS requested will be dependent on the nature of the role you are applying for 

* Please note due to volume of applications we receive; we are unable to provide individual feedback at shortlisting stage.