Job: Services Coordinator

Job Purpose

To coordinate the day-to-day delivery of Senior Solutions' services, ensuring high-quality, person-centred support for older people across West Bolton. The role will oversee referrals, service delivery and participant engagement while assisting with the recruitment, induction and support of volunteers who are essential to the organisation's success.

The Service Coordinator will work closely with colleagues, volunteers and partner organisations to ensure services are responsive, well organised and make a positive difference to the lives of older people experiencing loneliness, isolation and other challenges.

Key Responsibilities

Service Coordination 

• Assist with the operation of all services
• Manage referrals and assess the needs of referred
• Match referred with suitable services and with volunteers, ensuring safe and appropriate placements
• Monitor and review befriending relationships to ensure positive outcomes
• Maintain accurate records and ensure compliance with safeguarding and data protection policies
• Provide ongoing support to clients, responding to changing needs and signposting where appropriate
• Assist with fundraising activities including supporting funding applications, community fundraising events, and helping to gather information and evidence to demonstrate the impact of services.
• Support the development of new and existing services, identifying opportunities to improve and expand provision in response to community need.
• Undertake any other reasonable duties and responsibilities as deemed necessary by the Chief Officer, appropriate to the purpose of the role and effective operation of Senior Solutions.

Volunteer Recruitment & Development

• Assist with the recruitment of volunteers through promotion, interviews, safer recruitment and onboarding.
• Deliver volunteer inductions and coordinate appropriate training, including safeguarding and dementia awareness.
• Provide regular supervision, guidance and ongoing support to volunteers.
• Support initiatives to improve volunteer engagement, retention and recognition.
• Maintain volunteer records, training logs and DBS information.

Partnership & Outreach

• Work with local organisations, community groups and partners to promote services and recruit volunteers
• Support awareness of the service to reach isolated older people
• Contribute to partnership working and referral pathways

Monitoring & Quality

• Collect and record data relating to service delivery, outcomes and volunteer activity
• Support reporting requirements and contribute to service evaluation 

• Identify areas for improvement and support service development 

   

Person Specification

Essential

• Experience of working with older people, volunteers or within a community setting
• Strong organisational and communication skills
• Ability to build relationships and engage with a wide range of people
• Understanding of loneliness, isolation and the needs of older people
• Knowledge of safeguarding and confidentiality
• IT skills for record keeping and reporting
• Car user where expenses will be paid

Desirable

• Experience of volunteer management or coordination
• Background in health and social care or community development
• Knowledge of local services in Bolton

Key Attributes

• Empathetic, approachable and supportive
• Proactive and able to work independently
• Committed to equality, inclusion and person-centred support
• Good time management

Safeguarding

• Senior Solutions is committed to safeguarding and promoting the welfare of vulnerable adults. This role will be subject to an enhanced DBS check.