Job: Children, Young People and Families Admin Worker

We have an opportunity for two Children, Young People and Families Administration Assistants to join our CYPF (Children, Young People and Families) Directorate on a permanent basis, reporting to CYPF Service Managers.

The roles involve providing reception cover across our busy Tameside and Oldham hubs, welcoming young people and families, handling enquiries and calls for all services across the organisation, responding to risk-related concerns with management support, and helping to maintain a safe, calm and welcoming environment. You will work in a trauma-informed way, treating everyone with respect, understanding and confidentiality.

As a key member of the team, you will also undertake a range of administrative duties, including managing service inboxes, processing referrals, booking appointments, maintaining client records, auditing, preparing resources, and providing general administrative support across the services.

What you will bring to TOGS Mind:

To be considered for this role, we are looking for people who will thrive being the first point of contact for young people, families and professionals contacting the organisation. You will bring an ability to provide a warm, empathic, trauma-informed welcome and competencies in managing enquiries, appointments, referrals and service inboxes. 

Due to the breadth of administrative tasks, you will bring skills and competencies in utilising the Microsoft office package or other software. You will be skilled in prioritising requests, maintaining professional boundaries and communicating effectively. You will bring a passion for helping people and skills to enable you to respond to individuals who present in high distress, helping them to feel safe, heard and supported. 

Please refer to the full Job Description and Person Specification for further details – these can be accessed from our website.

Who we are & why Tameside, Oldham Glossop & Stockport MIND:

Here at TOGS Mind, we are proud to have been delivering high-quality mental health services based on the needs of local communities for over 40 years. The work we do is vital in promoting accessible services to the people that need it the most.

Our Vision is to enable everyone in our communities to achieve better mental health. Our Mission is to continue to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well.

We provide mental health and wellbeing support services to some of the most vulnerable in our communities, both adults and young people. This includes early intervention and prevention mental health services, services for people in crisis, talking therapies, community wellbeing activities and mental health and wellbeing training services. 

Benefits:

• We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.
• We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise.
• We maintain a strong commitment to ethical standards of working within a socially inclusive environment.
• We offer ongoing training and development to all staff and volunteers, enabling you to gain continuing professional development and expertise in mental health.
• We offer a degree of flexibility around working hours, balancing work and personal commitments.

Our Values

TOGS Mind is passionate about mental health and our Values are at the heart of the services we deliver:

Relationships

We listen and ask questions to understand others and to build trust. 
People matter to us both inside and outside our organisation.

Potential

We encourage personal responsibility for development by discovering and realising the abilities and energies of people.

Aspiration

We support one another, clients, and communities to achieve better mental health.

Learning

We seek insight and grow from experience, finding new and better ways to contribute to the field of mental health.