This is an exciting opportunity to be part of a new Greater Manchester wide project within 111 Mental Health First Response.
Four organisations have come together to deliver a first responder service in collaboration with the NHS. Together, we are committed to delivering high‑quality, innovative services in 111 Mental Health. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities. Successful candidates will be part of a multi-agency team alongside NHS Mental Health Trust colleagues.
We are carrying out this joint recruitment on behalf of two independent voluntary sector organisations:
- Tameside, Oldham, Glossop and Stockport Mind (TOGS Mind)
- Gaddum
However, the role is a partnership between four total organisations:
- Tameside, Oldham, Glossop and Stockport Mind (TOGS Mind)
- Gaddum
- Rochdale & District Mind
- Family Action
There are 4 roles available in total, two part time positions and 2 full time positions. By applying for this role, you are consenting for your application to be shortlisted by a panel member from each of the above organisations.
The Role and Department: NHS 111 Mental Health First Responder
Job Summary
The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via the telephone on a 24-hour rota basis. Working as part of the wider multi-disciplinary team, Mental Health First Responders will provide initial assessment and triage via the phone, as well as information, support, signposting, and advice.
The post holder will provide compassionate and professional support to callers (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting them with key aspects of their care plans, (if in place), supporting them in managing distress and challenges / difficulties which they might be struggling to deal with.
The post holder will seek advice from NHS clinical leads/shift coordinators with any call where the caller may require urgent assessment, or any call in which the appropriate response is unclear.
For people experiencing a mental health crisis, Mental Health First Responders will provide:
- Mental state assessments
- Risk assessments
- Case formulation
- A range of recovery focused interventions
- Validation and de-escalation of crisis
Please refer to the full Job Description and Person Specification for each recruiting organisations Pay Scale Grading – these can be accessed from our website.
Why be part of this project?
This is an exciting opportunity to be part of a new Greater Manchester wide project within 111 Mental Health First Response Service. The service aim is to improve the experience and outcomes for people presenting in mental health crisis by providing a safe and effective alternative to Emergency Department (ED) attendance.
Working for one of four VCSE organisations involved, the team will work in collaboration with the NHS. Together, we are committed to delivering high‑quality, innovative services in 111 Mental Health. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities.
Benefits
- We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.
- We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise.
- We maintain a strong commitment to ethical standards of working within a socially inclusive environment.
- We offer ongoing training and development to all staff and volunteers, enabling you to gain continuing professional development and expertise in mental health.
- We offer a degree of flexibility around working hours, balancing work and personal commitments.
Our Values
Relationships
We listen and ask questions to understand others and to build trust.
People matter to us both inside and outside our organisation.
Potential
We encourage personal responsibility for development by discovering and realising the abilities and energies of people.
Aspiration
We support one another, clients, and communities to achieve better mental health.
Key information
- Employer: Tameside, Oldham Glossop & Stockport Mind
- Locations: Manchester
- Role Type: Permanent
- Working Hours: Full-Time
- Working Hours Per Week: 18
To apply for this role:
*To be considered for the role, you must send a CV and cover letter which clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification, to applications@togsmind.org
The job description can be found on our website. Please clearly state on your email the job title and reference number.
*We are a Disability Confident employer and are committed to offering opportunities to candidates with disabilities. We encourage applications from individuals with disabilities and guarantee an interview to people who meet the essential criteria for the role and have a disability as defined under the Equality Act 2010. Please state in your cover letter if you have a disability and let us know if you require any reasonable adjustments.
*Please note successful candidates will be required to complete a self-disclosure form and there is a requirement to complete a DBS check (Disclosure and Barring Service) upon being given a conditional offer. The type of DBS requested will be dependent on the nature of the role you are applying for
* Please note due to volume of applications we receive; we are unable to provide individual feedback at shortlisting stage.