Job: Team Leader Bolton Listening Lounge

To work within the Listening Lounge Team, you will work holistically with individuals  to plan, support and help individuals achieve the goals and outcomes that are important to them.

You will contribute to the ongoing development of team working and implementing of the Listening Lounge Model by sharing learning, listening, sharing and responding to feedback from people who use the service, and contributing thoughts and ideas to team discussion. 

You will provide leadership and line management to a small team of Support, Time and Recovery (STR) workers to support the delivery of a safe, effective and appropriate service

Work alongside the Service Manager to embed a one-team approach

Key Tasks & Responsibilities 

1. To provide leadership, guidance, supervision and appraisal to a small team of STR workers.
2. To be committed to providing an integrated one team approach to people who use our service and to work as part of a team to provide support to people using the Listening Lounge
3. To support STR workers to develop excellent recording and risk management skills. 
4. To provide support and advice to staff around safeguarding issues and work closely with Service Manger on complex issues. 
5. To support workers in delivering targeted work with individuals to plan their support and achieve the goals and outcomes that are important to them, and to work with the wider Listening Lounge team to support the development and implementation of an action plan to support the individual
6. To monitor outcome tools and analyse relevant data to support the Service Manager in delivering on KPI’s as required. To produce outcomes focused reports which evidence achievement and to adhere to timeframes at all the times.
7. To be responsible for the Health and Safety of STR workers on a day to day basis, including ensuring local policies and procedures are adhered to.
8. To develop and maintain networks with other organisations and agencies in order to strengthen safe working practices for service users, in line with organisational and local policies and processes
9. To maintain accurate case records and up-to-date case files using the agreed case management and recording system (currently INFORM). To ensure information handling is compliant with GDPR law and FA policies and procedures.
10. To manage risk and safeguarding effectively; closely monitoring all higher risk cases and routinely updating the Service Manager and other agencies as needed.
11. To attend and when required to chair team meetings.
12. To make a commitment to regular supervision, including the ability to be responsive to critical challenge, advice, feedback and direction.
13. To have an understanding and to comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
14. To deputise for the Service Manager as and when required.
15. Share Family Action’s vision for service user participation and co-production with children, young people and adults, and to work with the Service Manager to increase the opportunities for service users to influence and shape the way service is designed, developed and delivered.
16. To ensure the implementation of Family Action’s Equality & Diversity Policy and Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
17. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
18. To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required. To be able to travel within the city and occasionally outside the area for training and networking opportunities.