Working with a resident focus has never been more important as we respond to the Cost of Living Crisis, so it’s vital we are all equipped on how to do this. Building on the good practice that we already deliver, we want to ensure that our teams have the key knowledge and skills to deliver support confidently and resiliently as part of our no wrong front door approach.
Developed in partnership with Oldham Council and listening to feedback from teams around the support they need, we have developed an interactive in-person session which reflects on resident experiences. It also includes insights from the Poverty Truth Commissioners, all of which helps us to understand how we can work together with a resident focus.
Please note attendance to this training and provision of service cover should be discussed internally within your direct teams to ensure cover within service is maintained.
When and where?
The sessions will be held on different dates and locations (see below) across Oldham. As mentioned, they are face to face, they are free of charge and will last approximately 90 mins.
Dates, times & locations of sessions:
| Date | Time | Location |
|---|---|---|
| Monday 7 November | 1:30pm - 3:00pm | Rooms 4D, E & F, Level 4, Civic Centre |
| Friday 11 November | 9:30am - 11:00am | Rooms 4D, E & F, Level 4, Civic Centre |
| Tuesday 15 November | 9:30am - 11:00am | Rooms 4D, E & F, Level 4, Civic Centre |
| Thursday 17 November | 9:30am - 11:00am | Chadderton Town Hall |
| Monday 21 November | 9:30am - 11:00am | Borough Suite, Honeywell Centre |
| Monday 21 November | 1:30pm - 3:00pm | Borough Suite, Honeywell Centre |
| Tuesday 22 November | 9:30am - 11:00am | Crompton Suite, Level 2, Civic Centre |
| Thursday 24 November | 1:30pm - 3:00pm | Rooms 4D, E & F, Level 4, Civic Centre |
| Monday 28 November | 9:30am - 11:00am | Rooms 4D, E & F, Level 4, Civic Centre |
What do we aim to cover during the sessions?
- Sharing how to use the Money Advice Referral Tool (MART) effectively as a universal tool
- How to support our staff to have the confidence, resilience and skills to have effective conversations
How do you book on a session?
Please note all bookings are to be co-ordinated via a dedicated page on Eventbrite. Please click here to access the site and go to the ‘select a date’ to choose your preferred date/location to attend a session.
We look forward to seeing you there!