Aims/priorities: Funding is available to provide advice and support to HMRC customers who need extra help understanding and complying with their obligations and claiming their entitlements, including those who are digitally excluded. The funding is for bids that include one or more of the following activities:
- Advice and support - providing direct advice and support for HMRC’s customers who need extra help and cannot afford to pay for it.
- Digital inclusion - assisting customers who are digitally excluded, to build their confidence and capability to use HMRC’s online services for themselves.
- Specialist support and referrals - providing specialist advice and taking referrals by telephone or email from HMRC’s Extra Support teams and assisting customers who need independent advice and support with more complex tax issues, for example complicated PAYE issues, or claims for Special Relief and appeals.
Applicants must have the infrastructure and capability to handle in the region of 700 referrals per year and would be responsible for bringing individual cases to conclusion.
Who can apply? Registered charities, voluntary and community organisations, social enterprises, mutual and co-operatives based in the UK can apply.
Grant amount: Grants of between £20,000 and £750,000 per year, with a maximum threshold set at 50% of the organisation’s turnover (last audited accounts) are available.
Application process: An application pack is available upon request from HMRC: firstname.lastname@example.org
Deadline: 27 November 2020
Contact information: Email: email@example.com