We are looking for friendly, approachable volunteers with good listening and communication skills to join our team of volunteers for our face-to-face drop in service in Leigh. You'll need to be non-judgemental and respect views, values and cultures that are different to your own. You'll also need to be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
Duration: Ongoing
When can volunteers volunteer? Weekly
Availability:
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Tasks the volunteer will be required to do: -You will complete an induction to Citizens Advice and training for your role.
-You will talk to clients face to face to explore what problems they've come for help with.
-You will find information about the clients' problems and help them to understand their options.
-You will write a summary of the clients' problems and what action you've taken.
Training: Full training is provided.
Requirements: Willing to travel by public transport or find own way to volunteering location
Skill and Qualifications Required: -Be friendly and approachable.
-Be non-judgmental and respect views, values and cultures that are different to your own.
-Have good listening skills.
-Have excellent verbal and written communication skills.
-Have good maths and IT skills.
-Be able to understand information and explain it to others.
-Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
-Be willing to undertake training in your role.
Areas of Interest: Civil rights, Community, Health and wellbeing, Human rights, Social Welfare
Opportunity suitable for: 16-17 year olds, Long term commitment, Older people, People seeking work, University students, 18 and over
What activities will the volunteer do? Administration, Campaigning, Customer Services, Providing advice, Research
Skills gained in this role: IT, Listening, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: No
Opportunity Accessibility: Step free access clearly signposted into the building, Lift to other floors / step free access throughout the building
About the host organisation
Hosted by: Citizens Advice Wigan Borough
Organisation Profile: Local independent charity providing free, confidential, impartial advice for residents in Wigan, Leigh and Makerfield.
Charity number: 701882
