The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.
The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.
Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
A RAF or forces background is not essential, and we welcome applications from all areas of the community.
Duration: Ongoing
Start date: 29th September 2023
When can volunteers volunteer? Weekly, Fortnightly
Availability:
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Tasks the volunteer will be required to do: A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case successfully.
Training: This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF community and their families. You will receive ongoing support provided by both the Volunteering and Caseworking Team. Upon completion of the training course you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.
Requirements:
To be over 18 years of age
A completed application form
References
DBS (or equivalent) check
Interview
Tutor-led 2 day on-line training course.
Requirements: Driving license
Skill and Qualifications Required: Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
Key skill description:
Patience and Empathy
Capability of working with a wide variety of people
Good listener
Ability to maintain boundaries
Reliability
Good IT skills
Confidentiality
Areas of Interest: Older people, Veterans and Armed Forces
Opportunity suitable for: Home, Long term commitment, Older people, University students, 18 and over
What activities will the volunteer do? Administration, Providing advice
Skills gained in this role: Managing people, Talking to others
Home based opportunity? No
DBS Check Required: Yes
About the host organisation
Hosted by: Royal Air Forces Association
Organisation Profile: The Royal Air Forces Association (or RAF Association), is a member-led, registered welfare charity that provides welfare support to Serving and Ex-Serving RAF personnel and their families.
Much of our work is funded by the generosity of our members, donors and supporters and through vital donations from the public to the Wings Appeal. A significant proportion of our work is undertaken by those who volunteer for the charity.
Volunteers provide visits to members of the RAF family to help combat loneliness, provide information on our Wings Breaks Hotels or to help them make financial applications in times of hardship. Volunteers help us fundraise by setting up collections, attending events and raising our profile. Volunteers edit sound effects into stories for young children, read by their parents who are away on deployment and they support us in many tasks throughout our branch network across the world.
The RAF Association is always looking for people to join us as a member or volunteer and we extend this invitation to you.
Charity number: 226686 (England & Wales) - SC037673 (Scotland)
