Community Navigator

Complete an introduction to Citizens Advice and training for your role Talk to clients face to face, to help them find information online that can help them solve their problems help clients carry out an activity online to solve their problems
Start date: 10th June 2022
End date: 10th June 2023
When can volunteers volunteer? Weekly
Availability:

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Tasks the volunteer will be required to do:

Find the information online that explains how to check a client’s state pension age and help them to do this

Find the information online about how to renew vehicle tax and help a client to do this

Help a client find and understand steps they can take to deal with their rent arrears

signpost clients appropriately to suit their needs following agreed protocols

Add a brief record of the clients’ problems and what action you’ve taken to a database

Requirements: Willing to travel by public transport or find own way to volunteering location
Areas of Interest: Civil rights, Community, Crisis Support, Customer Services, Housing, Justice, Legal, Poverty, Social care, Social Welfare
What activities will the volunteer do? Customer Services, IT, Lending a helping hand, Providing advice, Reception
DBS Check Required: No

About the host organisation

Hosted by: Citizens Advice SORT Group
Organisation Profile: We are here to help, whoever you are, whatever your problem.
Charity number: 1171817