Debt Adviser

The role is to work with people to assist them with their debt or other money problems, including budgeting support, and to agree and implement debt solutions
Duration: Ongoing
When can volunteers volunteer? Weekly, Fortnightly
Availability:

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Tasks the volunteer will be required to do:

● Provide a warm and welcoming atmosphere,
● Engage and build rapport internally & with visitors.
● Work with those needing advice, to make a thorough analysis of their problems and concerns,
● Help to create a plan to deal with their problems, to which they feel able to commit,
● Signpost or refer to any other sources of help or support,
● Support people as they work through the agreed plan, and help them to respond to correspondence/calls concerning the plan
● Provide them with the information and tools to enable them to make sound financial decisions in the future
● To keep accurate and up to date records of each person advised, using an online management system for which training will be given,
● To operate within the code of practice, policies and procedures of the service, in line with Financial Conduct Authority regulations
● Undertake appropriate training, and keep up to date with debt sectors matters
● Attend team meetings

Skill and Qualifications Required:

A level headed , compassionate listener , who is organised and well presented

Areas of Interest: Community, Crisis Support, Disability, Domestic violence, Ex-offenders, Families, Financial Services, Legal
Opportunity suitable for: Indoor, Older people, People seeking work, People with restricted mobility, University students, 18 and over
What activities will the volunteer do? Administration, Customer Services, Financial control, Providing advice
Skills gained in this role: Listening, Managing people, Negotiating, Organising, Talking to others
Home based opportunity? No
DBS Check Required: Yes
Opportunity Accessibility: Automatic opening doors, Accessible toilets

About the host organisation

Hosted by: The Recovery Republic CIC
Organisation Profile: We are a wellbeing centre based in the centre of Heywood. Our overall aim is to promote the wellbeing and health of our local community. Our mission is to promote wellbeing.