This volunteering opportunity is to help ensure the lived experience of people receiving care and treatment is used to help shape local health and social care services in Rochdale.
Duration: Ongoing
When can volunteers volunteer? Monthly
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Tasks the volunteer will be required to do: Review patient feedback and suggest actions for the emerging key issues
• Review Healthwatch Rochdale’s workplan and delivery
• Support Healthwatch Rochdale in identifying local issues, priorities and concerns
• Review all escalation letters and replies from commissioners and providers to discuss any next steps
• Support the team in promoting Healthwatch Rochdale to local residents, the voluntary and community sector and other stakeholder groups
• Identify opportunities for joint working amongst networks
• Develop links and meaningful working relationships with local patient representation groups, PALS, funders, governors and LCO
• Represent the views of local people to improve and influence local services
• Report to the Healthwatch Rochdale board on a quarterly basis.
• Advise on HWR’s priority areas
• Advise on the Enter and View programme to monitor quality of local services.
The Healthwatch Rochdale Advisory Group meet online the first Wednesday of each month 10am until 12pm.
Training: Induction and support from a supervisor.
Where available training or events will be offered to help with the role or learning on the specified topic.
Reasonable travel and out of pocket expenses will be reimbursed in accordance with the Healthwatch Rochdale Expenses Policy.
Support will be proportionate to the volunteers' time commitment.
Skill and Qualifications Required: To have a basic understanding of health and social care.
Areas of Interest: Health and wellbeing, Mental Health, Older people, Race and Ethnicity
Opportunity suitable for: Indoor, Long term commitment, Micro, Older people, Online, People seeking work, People with a visual impairment, People with restricted mobility, Short term commitment
What activities will the volunteer do? Providing advice, Research
Skills gained in this role: Governance, Listening, Managing people, Talking to others
Home based opportunity? No
DBS Check Required: Yes
Opportunity Accessibility: Clearly marked accessible parking spaces, Accessible toilets
About the host organisation
Hosted by: Healthwatch Rochdale
Organisation Profile: Who we are and what we do?
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work?
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Our approach?
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
