Customer Experience Volunteer
Personal Skills and qualities that a Customer Experience Volunteer needs:
An open, friendly and positive attitude
Enjoy adapting to different roles
A commitment to the aims and principles of the Coliseum
Excellent communication skills, both orally and in writing
A willingness to attend training
Ability to work on own initiative
Enthusiasm
Able to work as part of a team
Able to work calmly and effectively in a busy environment
Excellent team working skills
Competent I.T. skills
Accurate cash handling and stock handling skills
A courteous, professional, polite and friendly nature
A flexible and adaptable approach to fulfilling the duties of the post
Reliable, punctual and able to fulfil the requirements of the position
You must be 18 years old or over To welcome and assist all visitors to the Coliseum and provide excellent customer service to people from a diverse range of backgrounds and cultures.
Be an integral part of the customer service team, supporting the Front of House department.
Provide an inclusive, friendly, approachable customer experience ensuring the comfort and wellbeing of internal and external customers at all times.
To be an ambassador for the Coliseum and actively promote the Company's vision and values.
Main Duties and Responsibilities
Customer Service
Meet and greet customers, assisting them to find their way around the building
Confidently answer queries
Check theatre tickets
Direct customers to their seats
Proactively sell programmes, merchandise, sweets, ice creams and any other items as requested
Assist the House Manager with accommodating latecomers
Maintain stocks of confectionary and merchandise
Ensuring Front of House areas are clean and tidy at all times
Supervise the audience during a performance, ensuring the audience is comfortable and helping maintain an atmosphere that is conducive to the production
Consult with the Duty Manager appropriately throughout the volunteer session, including attending briefings, understanding performance timings etc.
Provide information about the Coliseum, it's productions and other areas of its work such as Learning and Engagement activities to visitors
Supporting the Coliseum's Access Policy through understanding the needs of visitors including education/youth 2 and deaf and disabled customers
Maintain a high level of communication with Front of House Managers regarding your availability and personal levels of commitment to the role
Maintain email communication with the Front of House department, receiving role updates, company information and changes to scheduled volunteer sessions
Adhering to the Front of House code of conduct
Financial
Adhere to the Coliseum's financial and security procedures
Use a tablet based cash card and till system
Health & Safety
Adhere to all fire and health & safety procedures to minimise the risk of injury and accidents
Assist the House Manager and Coliseum staff during an evacuation
Act as an integral part of the theatres Health and Safety policy implementation
Other Duties
Maintain excellent working relationships with all staff and people associated with the Coliseum, demonstrating a high standard of professionalism at all times
Represent the Coliseum both in and out of the building in an informed and articulate manner
Promote and comply with all the Coliseum's policies including, but not limited to equal opportunities, dress code, health and safety and customer case policy
Undertake any training which may be required
Be aware of, and support all Coliseum productions, 16s and LED activities. Be proactive in acquiring knowledge by familiarisation with the programme, reading scripts, etc.
Proactively support other frontline teams including Bar and Box Office
Undertake any other duties as requested by the House Manager
Start date: 1st August 2016
End date: 1st January 2025
Availability:
This grid shows when you can volunteer for this organisation. E.G Monday morning.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Areas of Interest: Drama, Heritage, Performance, Public events, Retail
What activities will the volunteer do? Financial control, IT, Marketing, Retail, Stewarding
Skills gained in this role: Creativity, Listening, Reading and writing, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: No
About the host organisation
Hosted by: Oldham Coliseum Theatre
Organisation Profile: Oldham Coliseum Theatre is one of the most established and well attended venues in the North West. As well as producing our own work, we are also a receiving house for touring productions, visiting companies and special one-night events.
The Main Auditorium, with its three levels of Stalls, Circle and Upper Circle, has a capacity of 524 seats. The theatre also has a Studio with a more intimate capacity of 50 seats. The inhouse and touring productions seen in the Main House each year offer a balanced programme of drama – from both established and new writers – to comedy and musicals, as well as the theatre’s annual pantomime.
Charity number: 508829
