Customer Service Volunteer

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Kate's Training is a non-profit training company - Community Interest Company limited by guarantee. We provide regulated (RQF) and non-regulated courses for Adults and Children, free community workshops and events. We operate mainly within Rochdale Borough - Rochdale, Heywood and Middleton and Pennines and we can also facilitate training in whole Greater Manchester. To support community engagement by representing the organisation at information stalls and events. The role helps raise awareness of services, recruit volunteers, and provide a welcoming point of contact for members of the public.

Key information

  • Start Date: 11th May 2026
  • End Date: 11th May 2028
  • Volunteer: Weekly, Fortnightly, Monthly
  • Availability: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM
  • Tasks: Information stalls at community venues and events.
    Display and manage promotional materials including banners, flyers, and leaflets
    Provide clear and friendly information about services and activities
    Engage with members of the public in a welcoming and approachable way
    Signpost and support people interested in volunteering or accessing services
    Help collect volunteer sign-ups and basic enquiries
    Assist with setting up and packing down stall materials
  • Training: Provided by the service
  • Requirements: Willing to travel by public transport or find own way to volunteering location
  • Skill And Qualifications Required: Friendly, confident, and approachable manner
    Good communication skills
    Comfortable engaging with the public
    Reliable and punctual
    Ability to work as part of a small team or independently
    Willingness to learn about services and share information
    No previous experience required (training provided)
  • Interests: Customer Services
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