Outpatient Transformation Board Representative

Are you a patient, carer and/or member of the public living in Tameside and Glossop that has up to 3 hours a month to help us improve outpatients services for people? If so we are looking for someone to be involved in our recently established Outpatients Transformation Board. There will be monthly board meetings; as well as opportunities through focus groups and consultations to gain a broad understanding of peoples experiences of outpatients. As you’ll be volunteering your time for this role, we will ensure you have access to the ICFT’s volunteering services, who are a close-knit, friendly and welcoming team and are wholly committed to improving the experience of patients and carers. This role will provide you the rare opportunity to gain an insight into how our outpatient services functions and what we are doing to improve patient experience. You will gain experience of sharing your thoughts and insights in a multi-disciplinary meeting environment, helping to find solutions, and ensuring the voice of patients, carers and the public is incorporated into improving outpatients. If you are interested in this role please express an interest using the button below, stating your full name, telephone number, why you are interested in the role, and what you feel you could bring to the work. The deadline for this is Monday 18 October 2021. After this date informal conversations will be arranged with individuals; giving people the opportunity to ask questions and understand the role in more detail. A decision and offer will then be made. If you would like a conversation to find out more about the role before expressing your interest please call or email: Laura Burling on 07899 685 469 Laura.Burling@tgh.nhs.uk
Duration: Time limited
Start date: 27th September 2021
End date: 18th October 2021
When can volunteers volunteer? Monthly

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Tasks the volunteer will be required to do:

In brief we are looking for someone that has:
• A passion for, and commitment to improving outpatients services for people
• A willingness to work with others and develop relationships to improve people’s experiences of healthcare services
• The ability to see opportunities and support change to happen

To support this role we are looking for people who have:
 An interest in health and social care
 The desire to improve outpatients services to support patient and carer health and
 The ability to volunteer time either online or in person
 A respect for diversity and inclusion
 Experience of and ability to work well with others
 The ability to take a balanced, broad view of healthcare issues (rather than only an
individual and specific interest)
 Are able to interact in a mixed group of patients, carers and ‘professionals’ to take an
active collaborative part in discussions
 Confidence to put views across clearly, constructively and sensitively
 Listening skills, to understand different people’s perspectives and use these to
support a collective view
 The ability to work with tact and discretion, and maintain confidentiality

 One hour monthly meetings for the next 12 months online/in person – Usually Mondays 1-2pm
 Some additional group work focussed on specific areas of patient experience as and when appropriate
 Reading through papers relating to areas of outpatients transformation work

Skill and Qualifications Required:

 A patient, carer or member of the public with/without experience of T&G outpatients services to work with us on a number of identified areas for improvement. To help us find solutions and new ways of working that will improve experiences of care, health
and wellbeing for patients, carers and people living in T&G

At Tameside & Glossop Integrated Care Foundation Trust (T&G ICFT) we are working together to promote an inclusive environment that celebrates diversity. We strive to ensure that opportunities to volunteer, work and develop at T&G ICFT are open to all. We welcome expressions of interest from people from all backgrounds who meet the skill set and attributes in the role description. We especially encourage interest in this role from people with protected characteristics including, age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, those who declare a health condition, or any other equality characteristic.

Areas of Interest: Health and wellbeing, Hospitals, Medicine
Opportunity suitable for: Home, Indoor, Long term commitment, Older people, Online, People with a visual impairment, People with restricted mobility, University students, 18 and over
What activities will the volunteer do? Trusteeship, Virtual Volunteering
Skills gained in this role: Listening, Talking to others, Teamwork
Home based opportunity? Yes
DBS Check Required: Yes
Opportunity Accessibility: Clearly marked accessible parking spaces, Step free access clearly signposted into the building, Automatic opening doors, Lift to other floors / step free access throughout the building, Accessible toilets, Area for assistance dogs nearby

About the host organisation

Hosted by: Tameside and Glossop Integrated Care NHS Foundation Trust
Organisation Profile: There are many different voluntary opportunities throughout the hospital.