Domestic Incident Volunteer- Telephonist

STRIVE is a Greater Manchester initiative designed to reduce police call outs and support families where there may be domestic disruption. STRIVE volunteers will offer virtual support to these families, offering early intervention and signposting them to relevant services within the community that may be able to help. TLC: Talk, Listen, Change is a relationships charity and along with Jigsaw Support they are the providers of this award-winning service in Greater Manchester. STRIVE is changing how it works with our volunteers due to COVID-19 we are adapting the way we work during the pandemic to enable volunteers to deliver a first-class service to clients of domestic incidents.
Duration: Ongoing
When can volunteers volunteer? Weekly
Availability:

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Tasks the volunteer will be required to do:

A volunteer telephonist will contact the homes of families who have previously been visited by the police, due to a standard domestic incident. We consider this role to be all about empowering people to make informed choices.
Main Duties Include:
2 ½ hours per week
A phone call to the home with the intention of understanding the source of the conflict (connecting into the STRIVE team via Zoom)

Supporting families and signposting them to relevant support services and agencies.

Working closely the Volunteer Coordinator

Skill and Qualifications Required:

• You are able to commit to 2 ½ hours a week. (ideally same time and same day each week)
• Have your own device: Phone, Laptop/tablet.
• The device is able to access Zoom (has a camera and a microphone).
• You have basic IT knowledge.
• Successfully pass interview, training, police vetting and DBS

Areas of Interest: Community, Domestic violence, Families, Mental Health
Opportunity suitable for: Home, Long term commitment, Older people, People seeking work, University students
What activities will the volunteer do? Support Work
Skills gained in this role: Listening, Talking to others
Home based opportunity? No
DBS Check Required: Yes
Opportunity Accessibility: Step free access clearly signposted into the building, Lift to other floors / step free access throughout the building, Accessible toilets

About the host organisation

Hosted by: TLC & Jigsaw Homes - STRIVE Project
Organisation Profile: Our award-winning STRIVE initiative is a partnership with Greater Manchester Police and The Jigsaw Group, commissioned by GMCA and funded by The Deputy Mayor of Greater Manchester. STRIVE is an intensive project which recruits local volunteers to speak with people after incidents where the police have attended but no crime has been logged. The volunteers then support individuals, couples and families, signposting them to further support. This intervention supports local community relationships and ensures people who would potentially not receive any support, have access to the help they need.
Charity number: 512710