Volunteer telephone befriender

Telephone befriending
Duration: Ongoing
When can volunteers volunteer? Weekly, Fortnightly, Monthly

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Tasks the volunteer will be required to do:

Telephone Befriending
• Have an interest in supporting people with a life limiting illness or a carer
• Make regular telephone calls to your client as arranged by your manager to create an enjoyable and supportive
• Treat what you hear as confidential and sensitive
• Feedback how your calls are going and report report any issues or concerns to your manager

Skill and Qualifications Required:

• Good conversational and listening skills with a clear speaking voice - some of the older people we support have a
low-level hearing loss
• Patience, empathy and a non-judgemental attitude
• An ability to work independently but also stay within the role’s boundaries – recognising when to seek advice or
report concerns
• Reliability, consistency and dependability
• Able to speak other languages an advantage
• An Enhanced DBS less than 2 years old. **If applicants do not have this Being There can help to apply for a new DBS remotely. (There is no cost to the volunteer).

Areas of Interest: Disability, Health and wellbeing, Mental Health, Older people, Social care
Opportunity suitable for: Indoor, Long term commitment, Older people, People seeking work, People with a visual impairment, People with restricted mobility, University students
What activities will the volunteer do? Befriending, Lending a helping hand, Mentoring, Support Work, Virtual Volunteering
Skills gained in this role: Listening, Talking to others
Home based opportunity? Yes
DBS Check Required: Yes

About the host organisation

Hosted by: Being There Tameside and Glossop
Organisation Profile: Being There provides support to people with cancer and other life limiting illness, their carers and friends. Support includes respite sitting, hospital transport, social activities and practical help such as shopping.