Healthwatch Rochdale is looking for volunteers with a keen interest in local Health and Social Care issues to join our Enter and View team.
The purpose of the role is to participate in Enter and View activities on a voluntary basis as part of our Enter and View team.
This will include:
Contributing to preparation for visits to health and social care services by researching and reading background information about the service being visited and gathering insight via feedback. (e.g. CQC Report, Website).
Visiting health and social care premises such as hospital wards, GP surgeries or Care Homes in the Rochdale Borough on a pre-arranged basis. Travel Expenses (parking, fuel or day saver public transport ticket) are remunerated.
Talk to the service users and staff that you meet on the premises and impartially record their feedback
Observe and record what you notice happening on the premises
Take notes and write them up to contribute to the final report on the service
May also be involved in collating the findings of other team members to produce the final report, conclusions and recommendations (It would be desirable but not essential that you are involved in this part of the activities)
Contribute to the development of the Enter and View programme.
**You can find our more about the Enter and View process and our previous reports on our website www.healthwatchrochdale.org.uk
Duration: Ongoing
When can volunteers volunteer? Monthly
Availability:
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Tasks the volunteer will be required to do: Induction and training.
To contribute to preparation for visits to health and social care services by researching and reading background information about the service being visited. (e.g. CQC Report, Website).
Visit health and care premises such as hospital wards, GP surgeries or day centres on a pre-arranged basis
Talk to the service users and staff that you meet on the premises and impartially record their feedback
Observe and record you notice happening on the premises
Take notes and write them up to contribute to the final report on the service
You may also be involved in collating the findings of other team members to produce the final report, conclusions and recommendations (It would be desirable but not essential that you are involved in this part of the activities)
To contribute to the development of the Enter and View programme.
Training: 'Enter and view' representatives are fully trained and have a Disclosure and Barring Service (DBS) check (formerly CRB) carried out before undertaking a visit on behalf of Healthwatch Rochdale.
Induction, training and support from a supervisor.
Where available training or events will be offered to help with the role or learning on the specified topic.
Reasonable travel and out of pocket expenses will be reimbursed in accordance with the Healthwatch Expenses Policy.
Support will be proportionate to the volunteers' time commitment.
Skill and Qualifications Required: Some knowledge and understanding of health and social care service provision. This could be through working in a particular service area or a general understanding/experience as a carer or service user or an interest in this area.
Good interpersonal skills with the ability to work within a team.
Good communication skills and the ability to talk and listen to people from all walks of life.
Good written English skills to accurately record information given by others and to a level enabling contribution to report writing.
Experience and skills in drawing together and analysing information from various sources and interviews with service users to produce a report summarising patient experience and views and how the service operates.
Areas of Interest: Community, Disability, Health and wellbeing, Men, Women
Opportunity suitable for: Long term commitment, Micro, Older people, People with a visual impairment, People with restricted mobility, University students, Other, 18 and over
What activities will the volunteer do? Administration, Research, Support Work, Training
Skills gained in this role: Listening, Organising, Reading and writing, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: Yes
Opportunity Accessibility: Clearly marked accessible parking spaces, Accessible toilets
About the host organisation
Hosted by: Healthwatch Rochdale
Organisation Profile: Who we are and what we do?
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work?
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Our approach?
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
