Reception Volunteer

We are looking for enthusiastic, approachable individuals to be the first port of call for all visitors and callers to The Anthony Seddon Fund, informing the general public of the peer support and therapeutic activities the charity provides to support mental health and wellbeing in Tameside, and carrying out day-to-day administrative tasks to help the charity meet its objectives.
Duration: Ongoing
When can volunteers volunteer? Weekly
Availability:

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Tasks the volunteer will be required to do:

• To welcome visitors and members using a friendly, approachable manner.
• Answer queries regarding mental health services in the local area and inform visitors on services provided by the charity.
• Answer telephone enquiries and take messages.
• Redirect enquiries (where required) to the appropriate person(s).
• Provide general administrative support, including filing, data entry and other day-to-day tasks.
• Ensure the reception area is kept clean, tidy and presentable to all visitors.
• Ensure all staff, volunteers and visitors sign in & out of the building to comply with charity fire regulations.
• Advise staff and volunteers when a visitor arrives, or a new member visits the organisation so they can be greeted at reception.
• Actively promote equal opportunities and challenge discrimination in all forms.
• Adherence to all policies and procedures put in place by The Anthony Seddon Fund.

Skill and Qualifications Required:

• Friendly, welcoming manner and an ability to show empathy and to listen to visitors who are suffering from a variety of mental health issues, have different requirements and may be experiencing distress.
• Experience of dealing with members of the public in a professional manner.
• Ability to work independently and without close supervision.
• Confident telephone manner.
• Ability to work in a busy environment.
• Good verbal and written communication skills.
• Good IT skills.
• Understanding of issues around confidentiality and data protection.
• Willingness to undertake any other duties and training as reasonably requested.
• To be non-judgmental and non-discriminatory, and to be aware of the importance of equal opportunities.
• Commitment to providing volunteers hours as agreed with Volunteer Manager.

Areas of Interest: Mental Health
Opportunity suitable for: Long term commitment, Older people, People seeking work, University students, Other
What activities will the volunteer do? Administration, Providing advice, Reception
Skills gained in this role: Listening, Organising, Reasoning, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: Yes
Opportunity Accessibility: The volunteering location is not accessible

About the host organisation

Hosted by: The Anthony Seddon Fund
Organisation Profile: We are a small charity raising funds for mental health & wellbeing projects in Tameside. We are passionate about helping people who are living with mental illness and its effects. We aim to raise awareness and challenge the stigma, discrimination and lack of resources endured by those with mental health issues in our community. The majority of our volunteers have lived experience of mental health issues or support family/friends who have, and they utilise their experiences to help others in a similar situation. Our Aims To advance awareness and educate the general public, in particular children and young people, in all areas relating to mental health and wellbeing. To improve the quality of life of people affected by mental health issues and the families, friends and carers of people who have mental health issues in Tameside and surrounding areas by promoting and protecting the physical and mental health through support, education, practical advice and provision of financial assistance. To work alongside other organisations and agencies in meeting these objectives.
Charity number: 1157871