Providing information and advice (primarily on the phone)
Explore the client’s problem and relevant personal circumstances including reviewing relevant paperwork.
● Emergency situations
● Key dates and time limits
● Action taken so far
● Safeguarding issues
● Research and campaigns issues
● The client’s goals and priorities
● Potential conflicts of interest
● Related enquiry area issues
Use approved information, support, and supervision resources to source relevant information/ advice and check your understanding.
Use an approved risk assessment to identify, agree and implement appropriate next steps including:
Providing information or assisted information.
Referring or signposting to another appropriate agency using approved procedures.
Providing further advice in-house.
When can volunteers volunteer? Weekly
This grid shows when you can volunteer for this organisation. E.G Monday morning.
| Tasks the volunteer will be required to do:
Conduct interviews (primarily on the phone), write up cases on computer system, self study to reach competence.
Work within our key principles to deliver a service that is
● Challenge discrimination, promote equality and value diversity.
Contribute towards a safe and positive working atmosphere.
Provide a service that meets quality of advice standards.
Contribute to the assessment of your practice.
Work to continually improve your practice.
Working to influence research and campaigns.
Skill and Qualifications Required:
Literacy and numeracy skills, strong interpersonal and listening skills, computer skills. We use multiple pieces of software to deliver our advice, and so potential trainees must have the ability to navigate and use multiple IT applications at once.
Areas of Interest: Crisis Support, Foodbanks, Justice, Legal, Social Welfare
Opportunity suitable for: Long term commitment
What activities will the volunteer do? Campaigning, Providing advice, Research
Skills gained in this role: Listening, Negotiating, Reasoning, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: No
Opportunity Accessibility: Automatic opening doors, Lift to other floors / step free access throughout the building, Accessible toilets
About the host organisation
Hosted by: Tameside Citizens Advice Bureau Ltd
Organisation Profile: Citizens Advice Tameside helps people resolve legal, money & other problems with free, independent, impartial, confidential advice & by influencing policymakers.
Charity number: 701113