Providing information and advice
Explore the client’s problem and relevant personal circumstances including reviewing relevant paperwork.
● Emergency situations
● Key dates and time limits
● Action taken so far
● Safeguarding issues
● Research and campaigns issues
● The client’s goals and priorities
● Potential conflicts of interest
● Related enquiry area issues
Use approved information, support, and supervision resources to source relevant information/ advice and check your understanding.
Use an approved risk assessment to identify, agree and implement appropriate next steps including:
Providing information or assisted information.
Referring or signposting to another appropriate agency using approved procedures.
Providing further advice in-house.
When can volunteers volunteer? Weekly
This grid shows when you can volunteer for this organisation. E.G Monday morning.
| Tasks the volunteer will be required to do:
Conduct interviews, write up cases on computer system, self study to reach competence.
Work within our key principles to deliver a service that is
● Challenge discrimination, promote equality and value diversity.
Contribute towards a safe and positive working atmosphere.
Provide a service that meets quality of advice standards.
Contribute to the assessment of your practice.
Work to continually improve your practice.
Working to influence research and campaigns.
Skill and Qualifications Required:
Literacy and numeracy skills, interpersonal and listening skills, computer skills.
Areas of Interest: Crisis Support, Foodbanks, Justice, Legal, Social Welfare
Opportunity suitable for: Long term commitment
What activities will the volunteer do? Campaigning, Providing advice, Research
Skills gained in this role: Listening, Reasoning, Talking to others, Teamwork
Home based opportunity? No
DBS Check Required: No
Opportunity Accessibility: Automatic opening doors, Lift to other floors / step free access throughout the building, Accessible toilets
About the host organisation
Hosted by: Tameside Citizens Advice Bureau Ltd
Organisation Profile: Citizens Advice Tameside helps people resolve legal, money & other problems with free, independent, impartial, confidential advice & by influencing policymakers.
Charity number: 701113